| Michelle: |
Just a second - I’ll see if he’s in. Hello, Jason, I’ve got Mike Andrews on the phone for you ... OK - I’ll put him through. Hang on a moment, I’m just putting you through.
Meetings: agenda settings
This module focuses on the language of meetings, which are central to business communication. Most meetings have an agenda - a list of matters to be discussed in the meeting. When you decide what to talk about in the meeting, you 'set the agenda'. The person in charge of the setting the agenda and running the meeting is the 'chairperson'.
Imagine that you are the chairperson in a meeting. It is the start of the meeting and you are telling your colleagues about the items on the agenda. What phrases might you use?
Check your understanding by reading the scripts below:
| Clip 1 | |
| Sarah: | Right then, Alex, let's get down to business. On the agenda today for our public relations meeting are the research project, the launch of the website, the timeline for press releases, and the executary of the year award. Are you quite happy with those points? |
| Alex: | Yeah, that's fine. If you could go through them in order, that'd be great. |
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| Clip 2 | |
| Alex: | OK everybody, thanks for coming. Let's keep this meeting fairly brief, really just a couple of things on the agenda. First of all, as you can see, the news on the book re-launch; and secondly, the office move; and finally, we'll have a little bit of time for any other business.
PresentationIn this module, we’ll be looking at some useful words and phrases for giving presentations. We have units on the main stages of presentations and a unit with tips on delivering effective presentations. Let’s start with opening presentations.
Imagine that you are starting a presentation. What phrases might you use?
Check your understanding by reading the scripts below:
Clip 1
“Ladies and gentlemen, thank you very much for coming along here today. I hope my presentation isn’t going to take too long and that you will find it interesting. The purpose of today’s presentation is to discuss how we can improve internal communications within our company.
Now let me begin by explaining that I’d like to talk about the business case for better communication; secondly, I want to cover different styles and methods; and finally I would like to finish off by talking about some of the basics we need to have in place to deliver good quality, consistent communications across the company. I’d be very happy to invite you to ask questions at the end of the session and I’m sure there’ll be plenty of time for us to discuss some of the points that have been raised.”
Clip 2
“Good afternoon, ladies and gentlemen. Thank you for finding the time to come and join me for this presentation this afternoon. My name is Tim Mason, I‘m a retail consultant, and many of you will have seen me shadowing you in your jobs and looking through the accounts and so on in the company over the last week. I’ve invited you here today to have a look at my findings. First, I’d like to have a look at the performance of the company, the sales of the company over the last three years; then I’d like to have a look at our market share in the women'swear market and look at our competitors; and thirdly, I’d like to suggest some improvements in our range of women'swear. At the end I’d be happy to answer any of your questions.”
Negotiations
Introduction
All managers sometimes have to have difficult conversations with people working under them. What is the best way to give negative feedback?
Imagine you are unhappy with the behavior of a member of your team. You have decided to raise the issue with this person and tell him or her that you would like to see an improvement. What words or phrases might be useful in this tricky conversation?
Check your understanding by reading the script below:
Negotiations:tricky conversation:
| Sean: | Okay, well, I’m not going to get into a discussion aboutwho deserved to get the job. Clearly, the person who was appointed was the right person for the job. What you need to do is look at your work and what you’re doing and where that’s taking you in your career. But bearing in mind that you are still employed to do a job and I expect you to do that job with a certain attitude. You’re meeting members of the public quite regularly - it’s important that you aren’t unhappy, or at least that you don’t show it. This meeting is really just to let you know I’m not happy with the effort that you’ve made... |
| Michelle: | Okay … |
| Sean: | … and I really want to see some improvement. I know it’s difficult. I know that it’s depressing not to get a job, but you’ve got to snap out of it, you’ve got to get on with the job that you’re doing now.
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